FAQs

2022 EVENT FAQS

Do you have a question about the 2022 BTN Big 10K? Please view the frequently asked questions below to find the answers to your questions.

The following FAQs will continue to be updated as information becomes available.*

*Updates as of TBD.

If you can’t find the answer to your question, please contact the event via email at Info@btnbig10k.com. 

When is the 2022 BTN Big 10K?

The BTN Big 10K is set to return on Sunday, July 10. Runners will have the opportunity to compete in a 10K or 5K run along Chicago’s lakefront, starting and finishing at Soldier Field. 

A virtual edition of the BTN Big 10K will take place in conjunction with the live event from Sunday, July 10 to Saturday, July 16.

Are event attendees (participants, spectators, etc.) required to adhere to specific coronavirus (COVID-19) guidelines?

We are working closely with the City of Chicago, including the Chicago Department of Public Health, to provide a safe and enjoyable race experience for all event attendees. Event guidance and/or requirements will be in line with local and state coronavirus (COVID-19) guidelines. We recognize guidance may change between now and this year’s race. For this reason, the event will provide specific guidelines to registered participants in the lead up to race weekend.

What is the entry fee for the BTN Big10K?

The entry fee for the live edition of the BTN Big 10K will increase in the lead up to the 2022 event. The current entry for the 10K and the 5K is $55 and $45, respectively. Registration for the live event is available on a first-come first-served basis through Friday, July 8 or until the capacity for the 2022 event is met.

The entry fee for the virtual edition of the BTN Big 10K is $30. Registration for the virtual event is available on a first-come first-served basis through Monday, June 13 or until the capacity for the 2022 virtual event is met.

Is there a registration deadline?

Registration for the BTN Big 10K is available on a first-come first-served basis through Friday, July 8 or until the capacity for the 2022 event is met.

Registration for the virtual event is available on a first-come first-served basis through Monday, June 13 or until the capacity for the 2022 virtual event is met.

Are participants required to pick-up their race materials in person?

Yes. Participant Packet Pick-up will take place Thursday, July 7 through Saturday, July 9. If you cannot pick up your packet in person, a friend, family member or co-worker can pick up your packet for you by presenting a copy of your packet pick-up ticket email.

Please note, participant materials will not be available for race day pick up.

Can I purchase an additional school specific shirt?

Additional shirts (limit of 5) are available for purchase to registered participants through the participant account for $15. The deadline to order additional shirts is Monday, June 13.

Additional shirts will be available for sale post-race on Sunday, July 10 for $20. Post-race sales are based on remaining inventory, and we cannot guarantee all school shirts or sizes will be available for purchase.

I am injured and/or cannot run the event (family commitment, work obligation, etc.). Can I get a refund, donate my entry or transfer my entry to someone else?

No. Per our event rules: The sale and/or transfer of race entries/bibs is strictly prohibited and will result in the disqualification and/or banning of any individuals involved from future events. 

Registered participants who purchased refundable registration and are unable to participate in the race (for one of the wide range of perils covered) will receive a 100% refund of their entry fee and ancillary purchases within 10 business days of the claim submission.*

* If a participant purchases refundable registration and is unable to participate, they must submit a claim in order to be eligible for a refund. The claims form will remain open for 60 days after the event. Claims are generally processed within 10 business days of the submission. The claims process will be administered by the Protect Group.

I’m signed up for the in-person event. Can I switch to the virtual event?

Registration for the virtual event is available on a first-come first-served basis now through the Monday, June 13 registration deadline. We encourage you to contact the event office with your request by emailing info@btnbig10k.com. All requests will be reviewed and accommodated if possible before the June 13 registration deadline. Requests will not be accommodated following the registration deadline or if the virtual event capacity is reached.

I’m signed up for the virtual event. Can I switch to the in-person event?

We encourage you to contact the event office with your request by emailing info@btnbig10k.com. All requests will be reviewed and accommodated if possible before the virtual event registration deadline on Monday, June 13. Requests will not be accommodated following the June 13 registration deadline .

Can I run for a charity?

Participants are encouraged to make a donation at the point of registration and explore the opportunity to run and fundraise on behalf of one of our charity partners: Alive Rescue, Positive Coaching Alliance  and Special Olympics. BTN will match the first $5,000 raised for all three charities.

Health & Safety

If I test positive, have symptoms of, or I am exposed to someone who has tested positive for COVID-19 within 10 days of the event will I receive a refund?

Event guidance and/or requirements will be in line with CDC guidance.  If you have tested positive or been exposed to someone who has tested positive for COVID-19 within 10 days of the event, please do not participate in or attend the event until you have met all recommendations by the Centers for Disease Control and Prevention (CDC) regarding quarantine and isolation. Participants who test positive for COVID-19 within 10 days of the event (on or after Friday, July 1, 2022) will have the opportunity to request a change from the live event to the virtual event. Please contact Info@btnbig10k.com for more information Are event attendees (participants, spectators, etc.) required to adhere to specific coronavirus (COVID-19) guidelines?

We are working closely with the City of Chicago, including the Chicago Department of Public Health, to provide a safe and enjoyable race experience for all event attendees. Event guidance and/or requirements will be in line with local and state coronavirus (COVID-19) guidelines. We recognize guidance may change between now and this year’s race. For this reason, the event will provide specific guidelines to registered participants in the lead up to race weekend.

Will event attendees be required to show vaccination status or be required to wear a mask to participate?

Event guidance and/or requirements will be in line with local and state coronavirus (COVID-19) guidelines, including vaccination documentation requirements. We recognize guidance may change between now and this year’s race. For this reason, the event will provide specific guidelines to registered participants in the lead up to race weekend.

Virtual Event

When is the virtual BTN Big 10K?

The virtual BTN Big 10K will take place from Sunday, July 10 to Saturday, July 16.

What is a virtual race?

A virtual race provides an opportunity for participants to create a race experience in their own communities. While nothing can replace the excitement of mass participation road races, a virtual run allows participants to set a goal and celebrate the accomplishment of crossing their own finish lines.

How much does it cost to participate in the virtual BTN Big 10K?

The entry fee for the virtual event is $30. Registration for the virtual event is available on a first-come first-served basis now through the Monday, June 13 registration deadline.

What are the participant items for the event?

All BTN Big 10K virtual event participants will receive a school-specific race shirt, finisher medal and a commemorative digital event bib number. 

When will I receive my participant items?

Participant items for the virtual BTN Big 10K will begin shipping at the end of June. Participants will receive event communications notifying them of the shipping process and timeline.

What are the age requirements for the event?

There isn’t an age requirement for the virtual BTN Big 10K. 

Is there a designated course for the virtual race?

No. There is not a designated course route for the virtual BTN Big 10K. We encourage you to create a course route in your own community that is in line with local government guidance, as well as safe pedestrian practices when on streets and roadways.

Can I break up the mileage throughout the week and submit my total time based on each run?

No. The 10K or 5K must be completed in one continuous run.

When can I submit my results?

You can submit your results from Sunday, July 10 to Tuesday, July 19.

How do I submit my results?

You will submit your race results through your participant account. Below are instructions on how to submit your time. 

  1. Log in to your participant account.

  2. Click on “Your Registrations” in the menu at the top of the page.

  3. Select the BTN Big 10K virtual distance in the event listing on the page.

  4. Click “Submit Virtual Results”  

  5. You will receive an email confirmation when your results are successfully submitted.

Once your results are submitted you can view your time on the results page and download your finisher certificate.

Start Corrals

What are start corrals?

Start corrals are designated start areas designed to facilitate a more efficient and convenient race start for all runners. Start corral assignments are based on the expected finish time entered at the point of registration.

How do I know my start corral assignment?

You will be able to view your start corral assignment by logging in to your Participant Account. You will also receive an email in advance of the race indicating your event bib number and final corral assignment.

How can I change my start corral assignment?

Start corral assignments are based on the expected finish time entered at the point of registration. If you wish to change your start corral assignment you can update your expected finish time in your participant account. The deadline to update your expected finish time is 5 p.m. (U.S. Central Time) on Tuesday, June 28. After this time start corral assignments will be considered final.

Can I request to be assigned to the same corral as someone else?

If you plan to run with a friend, family member or teammate, make sure that you both submit the same expected finish time.

Are start corral assignments guaranteed?

Start corral assignments are not guaranteed. Corrals are filled on a first-come, first-served basis until they reach their respective capacities.

Will my start corral assignment impact my race start time?

Yes. Your race start time is based on your start corral assignment.

Refundable Registration FAQs

What is refundable registration and who is it available to?

Individuals who are concerned they may not be able to participate in the 2022 event can pay an additional service fee (14% of all items purchased, excluding event processing fees) for a 100% refund of the entry fee and additional products paid by the participant during the registration process. Registered participants who purchased refundable registration and are unable to participate in the race (for one of the wide range of perils covered) must apply to receive a 100% refund of their entry fee and ancillary purchases. An update on the application should be received within 10 business days of the application submission.

Learn more about the options available to registered participants if they choose not to participate.

Learn more about refundable registration.

Who is eligible to purchase refundable registration?

Refundable registration is available to individuals who paid for their entry and/or additional products during the registration process.

When can I purchase refundable registration?

The option to purchase refundable registration is only available during the registration process.

If event organizers cancel the event, would I receive a refund on my refundable registration purchase?

No. In the event of a cancellation by the event, the additional service fee associated with refundable registration would not be refunded.

I purchased refundable registration and I can no longer participate. How do I apply for a refund?

If you purchased refundable registration and your reason for not participating is included in the terms, you must complete the Refund Application Form as soon as possible to apply for a refund. For more information on refundable booking visit: refundable.me/haku/.

What does refundable registration cover?

A wide range of perils are covered by refundable registration. Please note, refundable registration does not cover the following: 

  • If the participant does not attend the event because they are concerned about the coronavirus (COVID-19) or are self-isolating without a positive COVID-19 test or other non-COVID-19 communicable diseases leading to quarantines or travel restrictions

  • Actual or perceived: war, hostilities, civil commotion, etc.

  • If event organizers cancel the race

  • Processing fees associated with items (entry fee, ancillary products, etc.) purchased during the registration process

For more information on the perils covered by refundable registration visit: refundable.me/haku/.

Why aren’t communicable diseases covered by refundable registration?

Refundable registration administered by the Protect Group only provides a refund for the listed wide range of perils covered.  Communicable diseases are not a covered reason offered by the Protect Group.  See COVID-19 section in the following link to see where Protect Group may consider a refund related to COVID-19: refundable.me/haku/ .

If my refund is approved, will the refundable registration service be included in the refund?

Individuals who add refundable registration to their registration will pay an additional service fee (14% of all items purchased, excluding event processing fees) for a 100% refund of the entry fee and additional products paid by the participant during the registration process. If a refund application is submitted and approved, the additional service fee (14% of all items purchased, excluding event processing fees) will not be included in the amount refunded.

My refund from Protect Group was approved and processed, but something changed and now I’m able to participate. Can I undo my refund?

No. Once your refund has been approved the process cannot be undone. We encourage you to complete the process when you are confident you can no longer participate in the 2022 event. 

Packet Pick-up

Are event attendees required to adhere to specific coronavirus (COVID-19) guidelines?

We are working closely with the City of Chicago, including the Chicago Department of Public Health, to provide a safe and enjoyable race experience for all event attendees. Event guidance and/or requirements will be in line with local and state coronavirus (COVID-19) guidelines. We recognize guidance may change between now and this year’s race. For this reason, the event will provide specific guidelines to registered participants in the lead up to race weekend.

Are participants required to pick-up their race materials in person?

Yes. Participant Packet Pick-up will take place Thursday, July 8 through Saturday, July 9. If you cannot pick up your packet in person, a friend, family member or co-worker can pick up your packet for you by presenting a copy of your packet pick-up ticket email.

When and where is Packet Pick-up located?

The location and times for Packet Pick-up will be announced in the coming weeks.

When will I receive my packet pick-up ticket email?

Registered participants will receive a packet pick-up email on Tuesday, July 5.

Can I pick up my participant items on race day (Sunday, July 10)?

No. Participant materials will not be available for race day pick up

If I am a vendor interested in activating at the 2022 event, whom should I contact?

If you are interested in partnership opportunities, please visit the Marketing Opportunities page.

Race day

Where is the start line?

The BTN Big 10K start line is located near Soldier Field.

What time does the race start?

The BTN Big 10K will kick off at 7 a.m. with the 10K followed by the 5K at 8 a.m.

What are start corrals?

Start corrals are designated start areas designed to facilitate a more efficient and convenient race start for all participants. Start corrals are assigned based on the estimated finish time you entered on your race registration.

Are start corrals guaranteed?

No. Assignments are made on a first-come, first-served basis until the corrals reach their respective capacities.

Where can I check my gear on race day?

You may store small personal items or articles of clothing during the race at the gear check area. 

What is the course time limit?

Participants must be capable of completing the full distance, start line to finish line, within the event time requirement of 1 hour, 35 minutes (15:00 per mile pace) for the 10K distance and 60 minutes (19:00 per mile pace) for the 5K distance.

If the weather changes during the race, will there be alerts along the course?

Yes. If weather changes during the race participants will be alerted based on the Event Alert System (EAS) levels. The Event Alert System is a color-coded system that communicates the status of course conditions to participants, spectators, volunteers and event staff leading up to and on race day. On race day, the current EAS level is announced via public address announcements and color-coded signs/flags at the start and finish areas and at aid stations along the course. 

Can I run with headphones?

Yes. Music devices with headphones are permitted for use on the course; however, participants must be alert to their surroundings at all times and must pay attention to important announcements made at the event site and along the course.

Can I run with my GPS watch device?

Yes. Participants can run with their GPS watch device. However, athletes competing for prize money cannot carry devices that can be used to communicate with any other person. 

Where is the BTN Big 10K finish line located?

The BTN Big 10K finish line is located near Soldier Field.

Is there medical care at the finish line?

Yes. There are medical personnel to assist participants in the finish area.

Where is the post-race tailgate?

The BTN Big 10K post-race tailgate is located near Soldier Field.

Where will I be able to see my results?

Race results will be available on the Race Results page on race day. To access your results, you will need to search by your name or event bib number.

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